PRIVACY POLICY

ASPN Labs respects your privacy and is committed to protecting your information.

1. Information We Collect

We may collect information you provide, including:

• Contact details (name, email, phone, address)

• Account and membership information

• Payment and billing information (processed through secure payment providers)

• Health-related information you choose to provide in forms, questionnaires, or consultations

• Testing-related information and results when applicable

• Website usage information (cookies, device data, analytics)

2. How We Use Information

We use your information to:

• Provide and administer memberships, testing, and services

• Coordinate care with licensed healthcare providers (if applicable)

• Facilitate diagnostic testing and result delivery (if applicable)

• Coordinate prescription fulfillment through licensed pharmacies when prescribed (if applicable)

• Process payments and prevent fraud

• Improve our website, services, and customer support

• Communicate service updates and important notices

3. Sharing of Information

We may share information with:

• Independently licensed healthcare providers for clinical review and care delivery

• Diagnostic testing partners/laboratories to process tests and return results

• Licensed pharmacies for prescription fulfillment when a provider issues a prescription

• Service providers (hosting, analytics, customer support, payment processors) who help operate our platform

• Legal/regulatory authorities when required by law

We do not sell your personal information.

4. Security

We maintain administrative, technical, and physical safeguards designed to protect your information. No system can be guaranteed 100% secure.

5. Cookies and Analytics

We use cookies and similar technologies to operate and improve the site, understand usage, and enhance user experience. You may adjust cookie settings in your browser.

6. Your Choices and Rights

You may request access, correction, or deletion of your information, subject to applicable laws and legitimate business/medical record retention requirements.

7. Retention

We retain information as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Updates

We may update this Privacy Policy periodically. Continued use indicates acceptance of the updated policy.

 

Medical services are provided by independently licensed healthcare providers. ASPN Labs does not dispense prescription medications. Service availability varies by state and medical eligibility.

ASPN Labs Notice of Privacy Practices (HIPAA)

Effective Date: 3/12/2026

This Notice of Privacy Practices describes how ASPN Labs, LLC may use and disclose your Protected Health Information (PHI) and how you may access and control your health information. Please review it carefully.

ASPN Labs is committed to protecting the privacy and security of your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

1. Our Legal Duties

ASPN Labs is required by law to:

• Maintain the privacy and security of your Protected Health Information (PHI)

• Provide you with this Notice of Privacy Practices describing our legal duties and privacy practices

• Notify you following a breach of unsecured PHI when required by law

• Follow the terms of this notice currently in effect

We reserve the right to update this notice and will post the updated version on our website when changes occur.

2. How We May Use and Disclose Your PHI

We may use and disclose your PHI for the following purposes:

Treatment

We may use and share your health information with healthcare professionals involved in your care to provide treatment and medical services.

Examples include:

• Reviewing medical history and lab results

• Telehealth consultations

• Prescribing medications

• Coordinating care with pharmacies or laboratories

Payment

We may use and disclose PHI to obtain payment for healthcare services.

Examples include:

• Processing healthcare service payments

• Verifying eligibility for services

• Coordinating payment with pharmacies or laboratories

Healthcare Operations

We may use PHI to operate and improve our services.

Examples include:

• Quality improvement activities

• Clinical review and care coordination

• Staff training

• Compliance and regulatory oversight

Business Associates

We may share PHI with trusted service providers who help us operate our healthcare services, such as:

• Electronic health record providers

• Telehealth platforms

• Laboratory testing providers

• Pharmacy fulfillment partners

These parties are required to safeguard PHI in accordance with HIPAA.

As Required by Law

We may disclose PHI when required by federal, state, or local law, including for:

• Public health reporting

• Health oversight activities

• Law enforcement requests

• Legal proceedings

3. Your Rights Regarding Your Health Information

You have the following rights regarding your Protected Health Information:

Right to Access and Receive Copies

You have the right to request access to your medical records and obtain copies of your health information.

Requests may be submitted through our patient portal or by contacting us directly.

Right to Request Corrections

If you believe your health information is incorrect or incomplete, you may request that we amend your records.

Right to Request Restrictions

You may request limitations on how we use or disclose your PHI for treatment, payment, or healthcare operations. While we will consider such requests, we may not always be able to agree.

Right to Confidential Communications

You may request that we contact you in a specific way (for example, via email, phone, or mail).

Right to Receive an Accounting of Disclosures

You may request a record of certain disclosures of your PHI made outside of treatment, payment, and healthcare operations.

Right to Receive a Copy of This Notice

You may request a paper or electronic copy of this Notice of Privacy Practices at any time.

4. Filing a Complaint

If you believe your privacy rights have been violated, you may file a complaint with ASPN Labs or with the U.S. Department of Health and Human Services.

To file a complaint with ASPN Labs, please contact:

Email: Irene@ASPNLabs.org
Phone: 314-314-5988

You may also file a complaint with:

U.S. Department of Health and Human Services Office for Civil Rights

https://www.hhs.gov/ocr/privacy/hipaa/complaints/

You will not be retaliated against for filing a complaint.

 

5. Changes to This Notice

ASPN Labs reserves the right to modify this Notice of Privacy Practices at any time. Updated versions will be posted on our website and apply to all PHI maintained by ASPN Labs.

6. Contact Information

If you have questions about this notice or your privacy rights, please contact:

Email: Irene@ASPNLabs.org
Phone: 314-314-5988